ROUTE

Updated 29 October 2026

Privacy.

ROUTE is a daily puzzle by Frerora Limited, the controller responsible for your ROUTE information. Contact route@frerora.com for questions or requests.

This notice covers ROUTE’s website and apps, including account and game features. It will be updated if our practices change.

Playing and signing in

You can play as a guest without a ROUTE account. Attempts and preferences are saved on your device. An optional account enables ranked scores, groups and access across devices. We use Apple or Google to confirm your identity; we never receive your password.

Google sign-in requests basic identity and email access. Its response can include your email, but we keep only its stable account identifier and its link to your ROUTE player, not your email address or name from that provider in the player record. Apple sign-in requests only its stable identifier. We do not access your mail, contacts or files. Ordinary sign-in tokens are used to verify the response and are not retained as account credentials.

Information we use

We use account and game information to provide the features you request. Our basis for this is performing our agreement with you. We use necessary security, diagnostic and support information in our legitimate interests of keeping ROUTE reliable, preventing abuse and resolving problems. We do not use it for advertising or sell it.

What other people see

Your nickname and ranked scores can appear on global leaderboards and in groups you join. Nicknames need not be unique. Do not put sensitive information in a nickname or group name. Sharing a route is optional; the image is sent only through the destination you choose. People receiving it may keep or share their own copy.

Cookies, device storage and analytics

ROUTE uses necessary cookies for sign-in and local device storage for attempts, preferences and cached game data. Native apps keep their login tokens in the device's protected credential storage. Private testers also pass a separate Cloudflare Access sign-in gate.

The earlier Coming Soon homepage used Cloudflare Web Analytics for aggregate visits and page performance. The game pages do not load that analytics beacon. There are no advertising trackers, advertisements or in-app purchases in this version.

Service providers and international processing

Cloudflare hosts and protects ROUTE. Apple and Google provide the sign-in option you select under their own privacy notices. Our email provider handles support messages on our behalf. These services may process information outside your country, including in the United States. Cloudflare's data-processing terms provide international-transfer safeguards, including the applicable UK and European contractual clauses. Contact us for information about the safeguards relevant to your request.

How long information stays

Account, score and group records remain while your account is active so that your history and groups work across devices. Signing out removes that session, not your account. Login and verification credentials have expiry limits; an expired credential cannot sign in. Temporary deletion credentials are encrypted and erased when revocation succeeds, or when an unsubmitted confirmation is cancelled or expires.

Automated encrypted database backups in our private cloud storage expire after 30 days. Separate restricted recovery copies are kept only while needed to recover the service or investigate a fault, and are reviewed before being retired. A minimal deletion record is retained while a recoverable copy or an old sign-in transaction could otherwise restore a deleted account. It contains internal identifiers, identity hashes and timestamps, not your nickname or routes. Support correspondence is kept while needed to resolve your request and handle related follow-up, disputes or legal obligations.

Deleting your ROUTE account

Use Account settings on the website, or Leaderboards → Account settings in the app. You confirm each linked sign-in, then separately confirm deletion. This removes your ROUTE profile, server-held scores and memberships, deletes groups you own and signs out your devices. Other players keep their scores.

Deletion disconnects ROUTE from Apple and Google; it does not delete either provider account. If a provider is unavailable, disconnection is retried while your ROUTE account access stays disabled. Deleted information may remain in restricted recovery copies until they are retired; deletion records prevent those copies from restoring account access.

Clear ROUTE's app or website data to remove local copies on a device. Account deletion cannot recall images already shared elsewhere. If you cannot access a linked sign-in, contact us for help; we may need to verify ownership before acting.

Your choices and rights

You can ask for access, correction, deletion, restriction or a portable copy of your personal information, where applicable. Providing account information is optional; without it you can still play as a guest but cannot use ranked account features.

You can object to processing based on legitimate interests. Email route@frerora.com to exercise your rights or raise a concern. We may need to verify your identity. You can also complain to the UK Information Commissioner's Office or your local supervisory authority.

A game by Frerora Limited