ROUTE support

A little help.

Questions, a route that doesn't look right, or help with your account? Email route@frerora.com.

Report a problem

Include the date and Board number, device model, app version and what happened. A screenshot can help. Please do not send passwords, sign-in codes, private invitation links or authentication tokens.

You can also report an inappropriate nickname, group or invitation. Include the visible name and where you saw it.

Your daily route

Connect 1 to 12 in order and try to make the longest route you can. Your route cannot cross or exactly retrace itself. It can pass through unused numbers.

Everyone gets the same Daily board. ROUTE's server selects the current date in UTC; changing your device clock does not unlock future boards. There is no timer to race.

Your first accepted ranked completion becomes your locked Official score. Later attempts can improve Personal Best. Guest attempts stay on your device and are not later converted into a ranked Official score by signing in.

Ranked submissions close at midnight UTC. You can finish an old or downloaded board for unranked play; a result received after that Daily closes cannot become an Official score.

Daily and Form

Daily compares Official scores on today’s board. Equal scores share a position. Form compares your average percentage of each board’s maximum over the previous ten completed UTC days. You need at least seven Official results in that window. Personal Best and speed do not affect it.

Accounts and groups

Apple or Google sign-in lets you use the same ROUTE player across devices. Use the same linked sign-in to recover your history. Independent accounts are not automatically merged. Your display name can be changed in Account settings; names may be shared by different players.

Group owners can delete their group. Members can leave a group. These actions do not delete members' own scores.

Delete an account

Open Account settings on the website, or Leaderboards → Account settings in the app, then choose Delete account. Confirm each connected sign-in and the final deletion action. Your scores and memberships are removed, groups you own are deleted, and your devices lose access to that ROUTE account. Your Apple and Google accounts remain intact.

If you cannot sign in or need help with a privacy request, email route@frerora.com. We may ask you to verify ownership. Read the privacy notice for details about local copies and recovery records.

A game by Frerora Limited